Privacy policy
Privacy policy
Who we are
Xlabels, cairo, Egypt. For anything about your personal data, contact info@xlabelss.com.
What we collect
When you buy from us or create an account, we collect the information you give us: your name, delivery address, email address, phone number, and the details of your order. Payment is handled by our payment provider — we receive confirmation that a payment succeeded, but we never see or store your full card number.
When you browse the store, we also receive technical information automatically: your device and browser type, your IP address, the pages you visit, and how you arrived at our site.
Why we use it
- To process, pack and deliver your order, and to handle returns and refunds
- To contact you about your order
- To answer your questions and provide customer service
- To detect and prevent fraud
- To keep the records we are required by law to keep
- To send you marketing about new products and offers, but only if you have asked us to
Who we share it with
We share only what is necessary, and only with:
- our courier, so they can deliver your order
- our payment provider, so they can take payment
- Shopify, which hosts this store
- government authorities, where the law requires it
We do not sell your personal information.
Marketing
If you have signed up for our emails or messages, you can stop them at any time using the unsubscribe link in any message, or by writing to info@xlabelss.com. Leaving our marketing list does not affect orders you have already placed.
Your rights
You can ask us to show you the personal data we hold about you, correct it if it is wrong, or delete it. Write to info@xlabelss.com and we will respond. We may need to keep some records — invoices, for example — where the law requires it, even after a deletion request.
How long we keep it
We keep order records for as long as the law requires us to, and account information for as long as your account is open.
Cookies
Our store uses cookies to keep your basket working, remember you between visits, and understand how the site is used. You can block or delete cookies in your browser settings, but parts of the store may stop working properly if you do.
Changes
If we change this policy we will post the new version on this page with a new date.
Last updated: 15-9-2026