Shipping policy

Shipping policy

Where we deliver

We deliver everywhere in Egypt.

Cost

A flat delivery charge of 80 EGP applies to every order, anywhere in Egypt.

How long it takes

Orders are dispatched within [1–2] working days. Delivery takes 2 to 5 working days from dispatch.

Orders placed on a weekend or a public holiday are processed on the next working day.

Tracking

We ship with [COURIER]. Once your order is dispatched we will send you a tracking number so you can follow it.

When nobody is home

Our courier will try to reach you by phone before delivering, and will attempt delivery more than once. Please make sure the phone number on your order is correct and switched on. If delivery cannot be completed after repeated attempts, the order comes back to us and we will contact you to arrange redelivery or a refund of the item value.

Delays outside our control

Once an order is with the courier, delivery times are in their hands. Weather, road closures, holidays and similar disruptions can add time. We will help you chase any delayed shipment.

Wrong or incomplete addresses

Please check your address before you confirm. If an order goes astray because the address was wrong or incomplete, we cannot refund the delivery charge, though we will do what we can to recover the parcel.

Damaged on arrival

If your parcel arrives damaged, take a photograph before you unpack it if you can, and contact us at info@xlabelss.com within 48 hours. We will replace the item or refund you in full, and we cover the return cost.