Refund policy
Return and refund policy
Returns
You have 14 days from the day you receive your order to return it, and you do not have to give a reason.
To be accepted, an item must be:
- unworn and unwashed, in the same condition you received it
- in its original packaging, with all tags still attached
- accompanied by the receipt or order number
Items we cannot accept back
- Items that have been worn, washed, altered or damaged after delivery
- Items returned without their tags or original packaging
- Items marked as final sale at the time of purchase
How to return something
Contact us at info@xlabelss.com or +20104440117 with your order number and tell us which items you want to return. We will confirm the return and give you the address to send it to.
Who pays for return shipping
You pay the cost of sending an item back to us. If the item is faulty, damaged in transit, or is not what you ordered, we pay — we will either arrange collection or refund your shipping cost.
Refunds
Once your return reaches us we inspect it and email you to confirm. Approved refunds go back to your original payment method within 14 days of us receiving the item. Depending on your bank, it can take a few more days to appear on your statement.
The original delivery charge is refunded only where the return is our fault.
Faulty items
If an item is defective or does not match its description, you have 30 days from receipt to return it for a full refund, a replacement, or a repair, as you prefer.
Cancelling an order
You can cancel an order at no cost any time before it ships — contact us as soon as you can. If it has already shipped, treat it as a return once it arrives.
Exchanges
The fastest way to exchange is to return the item for a refund and place a new order for the size or colour you want. If you would rather exchange directly, contact us and we will arrange it, subject to the replacement being in stock.
Nothing in this policy reduces your rights under Egyptian Consumer Protection Law No. 181 of 2018.